Privacy Notice

1. WHAT INFORMATION DO WE COLLECT?

Personal Information you disclose to us. 

In Short: We collect information that you provide to us. 

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us. 

The personal information that we collect depends on the context of your interaction with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following: 

Personal information Provided by You: we collect names; email addresses; mailing addresses; phone numbers; contact preferences; job titles; contact or authentication data; billing addresses ; debiUcredit card numbers ; and other similar information. 

Sensitive information: When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information: financial data ; and biometric data. 

Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card or debit card number), and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice link(s) here: https://stripe/com/privacy. 

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. 

Information automatically collected 

In Short: We may collect limited data from public databases, marketing partners, and other outside sources. 

In order to enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources, such as databases, joint marketing partners, affiliate programs, data providers, as well as from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs and custom profiles, for purposes of targeted advertising and event promotion. 

3. WILL YOUR INFORMATION BE DISCLOSED TO ANYONE?

In Short:  We only disclose information with your consent, to comply with laws, to provide you with services, to protect your rights, and to fulfill business obligations. 

We may collect, process or disclose your data that we hold as follows: 

• Consent:  We may process your data if you have given us specific consent to use your personal information for a specific purpose. 

• Business Purposes:  We process your data when it is reasonably necessary to achieve our business purposes as further identified in this Privacy Notice. 

• Performance of a Contract:  Where we have entered into a contract with you, we may process your personal information to fulfill its terms. 

• Legal Obligations:  We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements). 

• Vital Interests:  We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved. 

 

More specifically, we may need to process your data or disclose your personal information in the following situations: 

• Business Transfers: We may disclose or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisitions of all or a portion of our business to another company. 

• Google Maps Platform APIs:  We may disclose your information with certain Google Maps Platforms APIs (e.g., Google Maps API, Place API, etc.). To find out more about Google’s Privacy please visit https://policies.google.com/privacy. We obtain and store on your device (“cache”) your location.  You may revoke your consent anytime by contacting us at the contact details provided at the end of this Privacy Notice. 

• Vendors, Consultants, and Other Third-Party Service Providers: We may disclose our data to third-party vendors, service providers, contractors or agents who perform services for us on our behalf and require access to such information to do that work.  Examples include, but are not limited to: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technologies on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages, or features, and better understand online activity. Except as described in this Notice, we do not disclose, sell, rent, or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They also are not permitted to disclose your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. 

• Affiliates: We may disclose your information with our affiliates, in which case we will require those affiliates to honor this Privacy Notice.  Affiliates may include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us. 

• Business Partners:  We may disclose your information with our business partners under limited circumstances so that they can offer you certain products, services, or promotions directly related to your business with us, such as lifecycle maintenance on your purchased products. 

 

 

 

4. WHO WILL YOUR INFORMATION BE DISCLOSED TO?

In Short:  We only disclose information with the following categories of third parties.

We only disclose your information with the following categories of third parties. If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the section below titled “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”.

• Service Providers (including but not limited to Web Hosting service providers)

• Performance Monitoring Tools

• Ad Networks

• Affiliate Marketing Programs

• Cloud Computing Services

• Communication and Collaboration Tools

• Data Analytics Services

• Data Storage Service Providers

• Product Engineering & Design Tools

• Sales & Marketing Tools

• Payment Processors

 

We also may need to disclose your personal information in the following situations: 

• Business transfers: we may disclose or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. 

• When we use Google Maps Platform APIs:  We may disclose your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API, etc.). To find out more about Google’s Privacy Policy, please visit https://policies.google.com/privacy. We obtain and store on your device (“cache”) your location.  You may revoke consent anytime by contacting us at the contact details at the end of this document. 

• Affiliates:  We may disclose your information with our Affiliates, in which case we will require those Affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us. 

• Business Partners:  We may disclose your information with our business partners under limited circumstances so that they can offer you certain products, services, or promotions directly related to your business with us, such as lifecycle maintenance on your purchased products. 

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short:  We may use cookies and other tracking technologies to collect and store your information. 

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short:  We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law. 

We will only keep your personal information for as long as it is necessary for the purposes we set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).  No purpose in this notice will require us keeping your personal information for longer than 2 years. 

When we have no ongoing legitimate business needs to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

 

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short:  We aim to protect your personal information through a system of organizational and technical security measures. 

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.  However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment. 

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short:  We do not knowingly collect data from or market to children under the age of 18 years. 

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependents’s use of the Website.  If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete any such data from our records.  If you become aware of any data we may have collected from children under age 18, please contact us at dataprotection-us@viessmann.com. 

 

 

9. WHAT ARE YOUR PRIVACY CHOICES?

In Short:  In some regions, you may have rights that allow you access to or control over your personal information. See more below in “What Are Your State Privacy Rights?”  You may review, change, or terminate your account at any time. 

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. 

 

Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can always opt-out by sending us an email with your request to dataprotection-us@viessmann.com.

 

Promotional Offers from the Company. If you do not wish to have your email address/contact information used by the Company to promote our own or third parties' products or services, you can opt-out by sending us an email stating your request to dataprotection-us@viessmann.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

 

Some content or applications, including advertisements, on our Services are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Services.  The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. To opt-out of interest-based advertising by advertisers on our Website visit http://www.aboutads.info/choices/.

We do not control third parties’ collection or use of your information to serve interest-based advertising.  However these third parties may provide you with ways to choose not to have your information collected or used in this way.  You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website. 

Residents of certain states may have additional personal information rights and choices. Pleas see “What Are Your State Privacy Rights?” for more information. 

 

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collectd.  At this stage no uniform technology or standard for recognizing and implementing DNT signals has been finalized. As  such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

11. WHAT ARE YOUR STATE PRIVACY RIGHTS?

 

In Short:  Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information. 

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. 

If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website (if any).  To request such removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California.  We will will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all of our systems (e.g., backups, etc.). 

 In connection with your state rights, you should know that we do not “sell” personal information as defined by applicable state laws.  We also do not create profiles using your personal information or use profiling in in furtherance of decisions that produce legal or similarly significant effects. 

California consumers may also have the following rights:

• To request that we disclose what information we collect, use, or disclose about you.

• To know the specific pieces of information we hold about you. 

• To request the deletion of your personal information, with some exceptions.

Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:

• Confirm whether we process their personal information.

• Access and delete certain personal information.

• Data portability.

• Opt-out of personal data processing for targeted advertising.

Colorado, Connecticut, and Virginia also provide their state residents with rights to correct inaccuracies in their personal information.

To exercise any of these rights, please contact us using the details below in “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?.” 

 

California Consumer Privacy Act (“CCPA”) Privacy Notice

The California Code of Regulations defines a resident as: 

1. Every individual who is in the State of California for other than a temporary or transitory purpose and;

2. Every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory period.

All other individuals are defined as “non-residents.”

If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information. 

What categories of personal information do we collect? 

We have collected the following categories of personal information in the past twelve (12) months: 

A.    Identifiers, examples of which may include contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name.  Collected in the past twelve (12) months:  YES

B.    Personal information categories listed in the California Customer Record statute,  examples of which may include Name, contact information, education, employment, employment history, and financial information.  Collected in the past twelve (12) months: YES

C.    Protected classification characteristics under California or Federal law, examples of which may include Gender and Date of Birth. Collected in the past twelve (12) months: NO

D.    Commercial Information, examples of which may include transaction information, purchase history, financial details, and payment information. Collected in the past twelve (12) months: YES

E.    Biometric Information,  examples of which may include fingerprints or voiceprints.  Collected in the past twelve (12) months:  NO

F.    Internet or other similar network activity, examples of which may include browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements. Collected in the past twelve (12) months: YES

G.    Geolocation Data,  examples of which may include device location. Collected in the past twelve (12) months: YES

H.    Audio, electronic, visual, thermal, olfactory, or similar information, examples of which may include images and audio, video, or call recordings created in connection with our business activities. Collected in the past twelve (12) months: YES

I.    Professional or employment-related information, examples of which may include business contact details in order to provide you our services at a business level, job title as well as work history and professional qualifications if you apply for a job with us. Collected in the past twelve (12) months: NO

J.    Education information,  examples of which may include student records and directory information. Collected in the past twelve (12) months: NO

K.    Inferences drawn from other personal information, examples of which may include inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics. Collected in the past twelve (12) months: NO
 

We may also collect other personal information outside of these categories instances where you interact with us in-person, online, or by phone or mail in the context of: 

• Receiving help through our customer support channels; 

• Participation in customer surveys or contests; and

• Facilitation in the delivery of our Services and to respond to your inquiries. 
   

How do we use and share your personal information:

Viessmann Manufacturing Co. (U.S.), Inc. collects and shares your personal information through: 

• Beacons/Pixels/Tags

More information about our data collection and sharing practices can be found in this Privacy Notice. 

You can opt out from the selling of your personal information by disabling cookies in Cookie Preferences settings and clicking on the Do Not Sell My Personal Information link on our homepage. 

You may contact us by email at dataprotection-us@viessmann.com, by calling toll-free 800-288-0667, or by referring to the contact details at the bottom of this document. 

If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf. 

 

Will your information be collected and disclosed with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider.  Each service provider is a for-profit entity that processes the information on our behalf. 

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration.  This is not considered to be “selling”  your personal data or information.

Viessmann Manufacturing Co. (U.S.), Inc. has disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months: 

• Category A.  Identifiers, examples of which may include contact details, like your real name, alias, postal address, telephone or mobile number, unique personal identifier, online identifier, Internet Protocol (IP) address, email address and account name. 

• Category B. Personal information, as defined in the California Customer Records law, such as your name, contact information, education, employment, employment history and financial information. 

• Category D. Commercial information, such as transaction information, purchase history, financial details and payment information. 

• Category F. Internet or other electronic network activity information, such as browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements.

• Category H. Audio, electronic, visual and similar information, such as images and audio, video, or call recordings created in connection with our business activities. 

The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under section titled “WHO WILL YOUR INFORMATION BE DISCLOSED TO?"

Viessmann Manufacturing Co. (U.S.), Inc. has not sold or shared, both within the meaning of the CCPA, the following categories of personal information to third parties in the preceding twelve (12) months. Viessmann may have disclosed the following categories of personal information for a business purpose:

Viessmann Manufacturing Co. (U.S.), Inc. has not sold or shared, both within the meaning of the CCPA, the following categories of personal information to third parties in the preceding twelve (12) months.  Viessmann may have disclosed the following categories of personal information for a business purpose: 

• Category A.  Identifiers, examples of which may include contact details, like your real name, alias, postal address, telephone or mobile number, unique personal identifier, online identifier, Internet Protocol (IP) address, email address and account name. 

• Category B. Personal information, as defined in the California Customer Records law, such as your name, contact information, education, employment, employment history and financial information. 

• Category C. Protected classification characteristics under California or federal law.

• Category D. Commercial information, such as transaction information, purchase history, financial details and payment information. 

• Category F. Internet or other electronic network activity information, such as browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements. 

• Category H. Audio, electronic, visual and similar information, such as images and audio, video, or call recordings created in connection with our business activities. 

• Category K.  Inferences drawn from other personal information. 

 

The categories of third parties to whom we disclose information are: 

• Suppliers, Vendors, or Service Providers

• Business Partners and/or Affiliates

 

Your rights with respect to your personal data. 

Right to be informed - Request to know

Depending on the circumstances, you have a right to know: 

• Whether we collect and use your personal information; 

• The categories of personal information that we collect;

• The purposes for which the collected personal information is used; 

• Whether we sell your personal information to third parties; 

• The categories of personal information that we disclosed for a business purpose; 

• The categories of third parties to whom the personal information was disclosed for a business purpose; and

• The business or commercial purpose for collecting or selling personal information. 

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request. 
 

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and have retained, subject to certain exceptions.  Once we receive and confirm your verifiable consumer request (see section titled “Exercising Access, Data Portability, and Deletion Rights”) we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. 

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to: 

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform any contract with you. 

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities. 

• Debug the website or other products and/or services and repair errors that impair existing intended functionality. 

• The exercising of any right provided for by law by you or another consumer. 

• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code, section 1546, et seq.)

• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent. 

• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us. 

• Comply with legal regulations or obligations. 

• Make other internal and lawful uses of that information that are compatible with the context in which you provided it. 

   

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you if you exercise your privacy rights under the CCPA. Unless permitted by the CCPA we will not take any of the following actions in response to you exercising your rights: 

• Suggest that you will receive a different price, rate, or quality of goods or services ; 

• Charge different rates or prices for goods or services ; 

• Offer different quality of goods or services ;

• Impose penalties ; 

• Deny access to goods or services. 
   

Please be aware, however, that certain features or services may be available only if you provide us with certain personal information.  This includes extended warranty coverage (if and where applicable, extended warranties are not available or offered on all products and product applications) You do not have to provide your personal information, but we are not able to offer all the features of any such extended warranty (if and where applicable) unless we can access, where applicable, your equipment and communicate with you in regard to it.  You may withdraw from extended warranty coverage and ask us to delete your associated personal information at any time by contacting us as outlined below:  

Email: dataprotection-us@viessmann.com

Phone: +1 (800) 288-0667 (Toll Free)

 

Verification process

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us.  For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us.  We may also use other verification methods as the circumstances dictate. 

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you. 

 

Other privacy rights

• You may object to the processing of your personal data; 

• You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data; 

• You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA. 

To exercise these rights, you can contact us by email at dataprotection-us@viessmann.com, by calling toll free at 800-288-0667, or by referring to the contact details at the bottom of this document.  If you have a complaint about how we handle your data, we would like to hear from you. 

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws. 

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.  We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

 

13. LOCATION OF PROCESSING

We are a United States company and provide services in the United States.  We will treat your personal information in accordance with this Privacy Notice and applicable state and federal data privacy laws in the United States.  Your personal information may be processed in the United States or other countries, and the countries where we process information may not provide the same level of data protection as your home country.  If you access this website from outside the United States, you do so at your own risk. 

 

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have any questions or comments about this Privacy Notice, you may email us at dataprotection-us.com or by post to: 

Viessmann Manufacturing Co. (U.S.), Inc. 
45 Access Road
Warwick, RI 02886
United States

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances.  To request to review, update, or delete your personal information please email dataprotection-us@viessmann.com.